Payment & Cancellation Policy

Payment
All bookings made through our website must be paid online at the time of booking. We accept major credit and debit cards. Your spot is confirmed once payment is received.

If you want to pay in cash on the day of the tour, please contact us beforehand. We do not accept cash bookings on our website.

Cancellations
Day Tours:
Cancel more than 48 hours before your tour for a full refund.
Cancellations made within 48 hours are non-refundable.

Multi-Day Tours
Cancel more than 14 days before your stay for a full refund.
Cancellations made within 14 days are non-refundable.

Rescheduling
Need to reschedule?
If it’s more than 48 hours before your tour, no problem — just get in touch.
Less than 48 hours? We’ll do our best to help, but we can’t guarantee availability.

No-shows
If you don’t show up and haven’t contacted us, we’re not able to offer a refund.

Contact us
Email: [email protected]
Call or message: +855 (0) 88 564 4740

Our Winning Awards

Unique Experience Tour of the Year – Cambodia - 2025 Winner
Winner Viator Experience Award 2025
Viator Top 10 Experience in Asia Award - 2025 Winner
World Luxury Travel Awards 2024 Winner
World Luxury Travel Awards – Cambodia Winner - 2024 Winner
Wiiner Asia Prestige Awards 2023/24
Best Immersive Tour Operator - 2023/24 Winner
Certificate of Excellence - 2019 Hall of Fame
Tripadvisor Hall of Fame - 2019 Inducted to Hall of Fame