Payment & Cancellation Policy

Payment
All bookings made through our website must be paid online at the time of booking. We accept major credit and debit cards. Your spot is confirmed once payment is received.

If you want to pay in cash on the day of the tour, please contact us beforehand. We do not accept cash bookings on our website.

Cancellations
Cancel more than 48 hours before your tour for a full refund.
Cancellations made within 48 hours are non-refundable.

Rescheduling
Need to reschedule?
If it’s more than 48 hours before your tour, no problem — just get in touch.
Less than 48 hours? We’ll do our best to help, but we can’t guarantee availability.

No-shows
If you don’t show up and haven’t contacted us, we’re not able to offer a refund.

Contact us
Email: [email protected]
Call or message: +855 (0) 88 564 4740

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Our Winning Awards

Winner Viator Experience Award 2025
Viator Experience Award - 2025 Winner
World Luxury Travel Awards 2024 Winner
World Luxury Travel Awards - 2024 Winner
Wiiner Asia Prestige Awards 2023/24
Asia Prestige Awards - 2023/24 Winner
Certificate of Excellence - 2019 Hall of Fame
Tripadvisor Certificate of Excellence - 2019 Hall of Fame